Last updated: 20 August 2026
This notice explains what personal information Smarter Drainage Ltd collects through this website, why we collect it, how long we keep it and what rights you have. We have kept it specific to what this website actually does rather than filling it with generic wording.
Who we are
Smarter Drainage Ltd is the data controller for the information described in this notice. We are a limited company registered in England and Wales, company number 13534119.
- Address: The Chequers, Whetsted Road, Tonbridge, Kent TN12 6SE
- Email: info@smarterdrainage.co.uk
- Telephone: 07572 433507
- Website: smarterdrainage.co.uk
What we collect and when
The only place this website deliberately collects personal information is the enquiry form. When you complete and submit it, we receive:
- your name
- your telephone number
- your email address
- your postcode, if you provide one
- the service you selected from the list
- anything you write in the message box
Alongside your submission our system also records the page you sent the enquiry from, the date and time, and the IP address the submission came from. The IP address is recorded to help identify and block automated spam submissions.
If you telephone or email us instead, we hold whatever you choose to tell us in order to deal with your enquiry.
Why we use it, and our lawful basis
- To respond to your enquiry and quote for work. Where you have asked us to quote or attend, we process your details to take steps at your request before entering into a contract, and to perform that contract if you go ahead.
- To carry out and record work. Where you become a customer, we keep the details of the job so we can carry it out, invoice for it and honour the 12-month workmanship guarantee.
- To protect the website from spam and abuse. We rely on our legitimate interests in keeping the enquiry form usable and our systems secure.
We do not use your details for marketing to people who have only made an enquiry, we do not sell your information, and we do not share it with third parties for their own marketing.
Who can see it
Your enquiry is sent to our own email address and stored in the website's database. The following organisations may handle the information as part of providing the systems we use:
- Our website host. The site is hosted on a managed platform with servers located in the United Kingdom. The host stores the website database in which enquiries are held.
- Our email provider. Enquiry notifications are delivered by email, so the message passes through the mail service that carries it.
- Silver Spider Media, who build and maintain this website for us and may see enquiry data when carrying out support or maintenance work.
These providers act on our instructions and are not permitted to use your information for their own purposes. We do not routinely transfer your information outside the United Kingdom.
How long we keep it
We keep enquiry records for as long as we need them to respond to you and to keep a reasonable record of what was asked and quoted. Where you become a customer, we keep job, invoice and accounting records for six years, which is the period UK tax rules require business records to be retained. When information is no longer needed for either purpose, it is deleted.
If you would like your enquiry record removed sooner, contact us and we will do so unless we are required to keep it.
Cookies
This website does not use analytics, advertising or tracking cookies, and it does not run Google Analytics, Google Tag Manager, advertising pixels or similar tracking tools.
The website software may set a small number of strictly necessary cookies that are required for the site to function, for example to keep a page working correctly while you use it. These do not identify you personally and are not used to track you across other websites. You can block or delete cookies through your browser settings, though parts of the site may not work as intended if you do.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete information where we no longer have a good reason to keep it
- ask us to restrict how we use your information while a concern is looked into
- object to our use of your information where we are relying on legitimate interests
- ask us to transfer information you gave us to another provider, where that applies
To exercise any of these, email info@smarterdrainage.co.uk or call 07572 433507. We will respond within one month. There is normally no charge.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Changes to this notice
If we change how we collect or use personal information through this website, we will update this page and change the date at the top.