Smarter Drainage Ltd is an independent, owner-operated limited company incorporated in England and Wales (Company No. 13534119). It is not a franchise, not a call-centre dispatch operation, and not part of any national chain. Tom Tevlin founded the business in July 2021 and runs it from Tonbridge. When you call 07572 433507, Tom answers.
Tom is based near Tonbridge (TN12) and covers a 20-mile radius across West Kent and the surrounding areas. The service area includes Tonbridge, Royal Tunbridge Wells, Sevenoaks, Maidstone, Paddock Wood, Hildenborough, West Malling, Kings Hill, Staplehurst, Edenbridge, Westerham, Cranbrook, Borough Green, and surrounding towns and villages. If you are not sure whether we cover your location, call Tom directly and he will confirm.
Yes. All Smarter Drainage engineers are DBS-checked before attending residential properties. This is part of the reason the business holds CHAS Accreditation and SafeContractor Approval - both schemes require a demonstrable commitment to safe working practices, and vetting of the people doing the work is part of that standard.
Every job Smarter Drainage carries out comes with a 12-month workmanship guarantee. If a problem returns or develops as a direct result of our work within 12 months of the job being completed, we return and fix it at no charge. The guarantee covers the work itself, not unrelated or subsequent issues with your drainage system. Tom is personally accountable for this guarantee - there is no intermediary or head office.
Smarter Drainage carries £5 million public liability insurance on every job. This applies to drainage work and groundworks. If you are a commercial property manager or landlord, you can request evidence of insurance cover before work begins.
Yes. CCTV drain surveys are one of our most frequently requested services for property buyers, sellers, and conveyancers. We carry out a full-colour camera inspection of the drainage system and provide a written report with footage. This is used routinely before exchange of contracts. Call Tom to discuss the scope and turnaround time for your transaction.
Yes. Smarter Drainage works on residential properties, commercial premises, and managed property portfolios across West Kent. The business holds CHAS Accreditation and SafeContractor Approval, both of which are commonly required for commercial and public sector contractor registers. If you are a facilities manager or portfolio landlord, call to discuss your requirements.
Tom aims to attend emergency call-outs the same day wherever possible. For genuine drainage emergencies - sewage backing up into a property, complete blockage with no alternative drainage, collapsed drain causing immediate risk - he prioritises the call. If you call outside normal hours and reach voicemail, leave a message and Tom will return the call as soon as possible. The business does not operate a premium emergency rate; pricing is fair and confirmed before work starts.
Both are independent pre-qualification schemes that assess contractors against defined health, safety, and compliance standards. CHAS (Contractors Health and Safety Assessment Scheme) focuses primarily on health and safety management. SafeContractor, operated by the Alcumus Group, covers health and safety, environmental compliance, and broader business integrity. Holding both means Smarter Drainage has been assessed by two separate bodies. For homeowners, the practical meaning is straightforward: independent verification that the people working on your property have been checked against a defined standard, not just self-certified.
Yes. Smarter Drainage is listed on Checkatrade and you can find the profile directly at checkatrade.com by searching Smarter Drainage. The profile shows our listed accreditations and any customer reviews submitted through the platform. Checkatrade independently vets contractor accreditations before displaying them, so the listing gives you a third-party verification route without having to take our word for it.
Yes. We do not start any work without providing a clear quote first. For straightforward jobs such as drain unblocking, we can often give a cost range over the phone. For CCTV surveys, relining, groundworks, or more involved drainage repairs, we attend, assess the problem, and quote before work begins. You decide whether to proceed. There is no call-out charge simply for us attending to quote on a job.
